PRIVATE BETA

How beta support works

During the private beta, authorized Methodical Illusions support administrators can read account details, campaigns, player inputs, narrator responses, drafts, saved continuity and generation requests to investigate errors and improve the experience.

Support access is read-only and recorded in an administrator access log. This workspace does not let support staff play as you, change your story, approve memories or trigger paid generation.

New generation requests retain the instructions and story context sent to the narrator, along with available model and token information. Older requests may have less diagnostic detail. Account passwords, OAuth credentials and provider API keys are not exposed in the support workspace.

If something goes wrong, share the request reference shown with the error, or the campaign and turn number. You do not need to copy your whole story into a message.